Frequently Asked Questions

Stuck on something or looking for more information about Tibo Energy, our EMS or technology? Start here.

Digital Twin


How do I become a customer of Tibo Energy?2024-04-11T15:50:42+02:00

At Tibo Energy, we work with a network of expert partners who implement our Energy Management System (EMS). Although we own the contract, the technical execution is in the hands of these partners. This means that you can indeed become a Tibo Energy customer, but the actual implementation and installation of our EMS is through one of our specialized partners.

Our approach ensures that you always have access to local expertise and support, while we as Tibo Energy guarantee EMS quality and performance. This partner model allows us to provide a high level of service and customer satisfaction, as our partners are carefully selected and trained to meet our high standards.

Are you interested in becoming a Tibo Energy customer? If so, please contact us. We would be happy to connect you with one of our partners who best fits your situation and can help you further with the technical implementation of our advanced EMS in your energy ecosystem.

Can I become a partner of Tibo Energy?2024-04-11T15:49:54+02:00

You certainly can! Our partner network consists of progressive companies active in the energy sector, ranging from installers and system integrators to consulting firms and technology providers.

We enjoy working with organizations that share a passion for innovation in energy management and sustainability. As a partner of Tibo, you get access to our advanced EMS solution, including our AI-powered revolutionary algorithm Alice, which allows you to support your clients in optimizing their energy consumption and production.

Whether you specialize in implementing sustainable energy solutions, offer technical consulting, or offer energy management as a service, we provide the tools and support to enrich your offering and accelerate the energy transition together.

How does Tibo Energy ensure data security and privacy?2024-04-11T15:49:50+02:00

We take your privacy and data security extremely seriously. We ensure that all your data is encrypted and remains strictly within your domain. External parties will not have access to your data without your explicit consent. You keep full control over what data you share and with whom. So you can use our software without worry, knowing that your data is safe and protected.

Tibo EMS

What differentiates Tibo EMS from other EMS systems?2024-05-10T10:56:17+02:00

The Tibo EMS is AI-powered and enables real-time, dynamic decisions. This provides efficient, customized energy solutions within your contractual boundaries, far beyond the capabilities of traditional, ruledbased systems.

In addition, we are purely a software company, so we do not compete with our partners. Our platform is hardware-independent, so you are not locked into one vendor and remain flexible in your choices. This combination of technological edge and partner-centric approach makes the Tibo EMS a unique solution in the market.

Does Tibo EMS work with any battery?2024-05-10T10:56:23+02:00

Absolutely!!! Tibo EMS is designed to work with virtually any battery on the market, provided it can be paired with ModBus. Our system is designed to be hardware-independent, which means we can work with a wide range of battery storage systems. This gives you the freedom to choose or upgrade your energy storage solution, with the assurance that Tibo EMS can drive it seamlessly.

How long does it take to implement Tibo EMS?2024-04-11T15:49:08+02:00

Tibo EMS implementation can be surprisingly fast, depending on your specific situation and needs. In general, you can expect the process from start to finish to take anywhere from a few days to a few weeks. This includes everything from initial setup and configuration to full integration and optimization of your power management system.

An important factor affecting duration is how complex your energy ecosystem is. For a simple system with a few assets, we can have you up and running pretty quickly. However, if you have a more extensive setup with multiple types of assets and more complex requirements, we will need more time to make sure everything works perfectly.

In any case, we will do everything possible to make the implementation as smooth and efficient as possible. We work closely with you to ensure minimal interruption to your daily activities and make sure you can quickly enjoy the benefits of Tibo EMS.

What is the Tibo EMS implementation process like?2024-04-11T15:48:07+02:00

The implementation process of Tibo EMS is carefully carried out by one of our qualified partners. They are extensively trained and always up-to-date with the latest developments of our system. This way we guarantee that the implementation will be seamless and fully tailored to your specific needs.

Become a partner and implement Tibo EMS with your customers? Then we will organize an onboarding session for you. During this session, you will be guided through your first case and given all the necessary information to get started smoothly with our platform. Usually you will be independently operational within an hour.

Am I stuck with specific hardware with Tibo EMS?2024-05-10T10:56:36+02:00

No, with Tibo EMS you are not stuck with specific hardware. We designed our system with flexibility and independence in mind because we believe in the power of choice for our users. This means that our platform is compatible with a wide range of hardware, as long as it can communicate via standard protocols such as ModBus.

So you are not limited to certain brands or types of equipment. You can choose what best suits your needs and budget without worrying about compatibility issues. Moreover, if you’ve already made investments in certain equipment, our flexible software helps you maximize that investment rather than forcing you into unnecessary additional expenses.

Tibo EMS represents freedom and flexibility, allowing you to maintain control over your energy management without being tied to a closed system or vendor lock-in.

I am not experiencing grid congestion, do I need an EMS?2024-04-11T15:41:14+02:00

Definitely! Even if you don’t experience grid congestion, an Energy Management System(EMS) like Tibo offers valuable benefits. After all, it’s not just about solving grid congestion. An EMS helps you to:

  1. Increase energy efficiency: By understanding your energy consumption and production, you can save on your energy costs and reduce your carbon footprint.
  2. Reduce energy costs: Tibo EMS optimizes your energy use and generation, so you pay less for energy, especially during peak hours.
  3. Sustainability Goals: The system supports you in implementing sustainable energy solutions and increasing your contribution to a greener future.
  4. Future-proofing: Even if you don’t experience grid congestion now, Tibo EMS allows you to be prepared for any future challenges and changes in the energy market.

Tibo EMS offers benefits to any company looking to optimize its energy consumption, reduce costs and contribute to a sustainable future, regardless of current challenges with grid congestion.

Can Tibo EMS solve my net congestion problem?2024-04-11T15:58:28+02:00

Absolutely, Tibo EMS can certainly help solve your net congestion problem, but this depends on a few key factors. Successfully addressing grid congestion with our system requires the presence of flexible assets, such as a battery. Here is how Tibo EMS takes action:

  1. Flexible deployment of assets: Tibo EMS optimizes the use of your assets, such as batteries, heat pumps or other controllable and flexible power containing systems, to efficiently balance energy consumption and production.
  2. Dynamic adjustment: By taking into account real-time data (weather, energy prices, and more), our system dynamically adjusts energy flows to avoid peak loads and make optimal use of available capacity.
  3. AI-powered decision-making: With AI-powered technology, Tibo EMS makes intelligent decisions beyond traditional, ruledbased systems. This provides a more sophisticated and flexible approach to energy management.

So if you have flexible assets, such as battery storage, Tibo EMS can help reduce or even solve grid congestion by smartly managing the deployment of these assets. This allows you to be more efficient with your energy capacity, save costs and increase your contribution to a sustainable energy network.

What assets can Tibo EMS control?2024-05-10T10:55:28+02:00

Tibo EMS is designed to control a wide range of flexible assets, taking your energy management to the next level. This includes, but is not limited to:

  • Battery storage: Essential for energy storage and providing energy during peak times or when energy prices are highest.
  • Heat Pumps: Effectively deployed to balance supply and demand by smart switching on and off based on energy needs and prices.
  • Electric water heaters: Ideal for storing excess energy in the form of hot water, ready for use when needed.
  • Cold stores: Can be flexibly managed to optimize energy consumption, especially useful off-peak.
  • Swimming pools: Their heating systems can be adapted to maximize energy efficiency, such as by heating during low-energy hours or excess solar energy.
  • Electric Vehicle Charging Stations: Smart charging or discharging (Vehicle-to-Grid) to support the energy grid and take advantage of favorable energy prices.

Our system uses AI technology to manage these assets not only individually but also as part of an integrated system. This allows Tibo EMS to improve energy efficiency, reduce costs and contribute to a more sustainable energy supply. The flexibility and ability to control a diverse range of assets make our EMS particularly effective in optimizing your energy ecosystem.

How does the Tibo EMS integrate with existing energy infrastructure?2024-05-10T10:56:53+02:00

Tibo EMS integrates seamlessly with your existing energy infrastructure. We make this possible by smartly interfacing with all your energy assets. Whether for new systems or existing configurations, Tibo EMS can be implemented to optimize your energy management.

This means you can enjoy the benefits of Tibo EMS without major modifications or replacements of your current systems. Our system is designed to be flexible and compatible with a wide range of energy assets and systems. This is how we ensure that the transition to our advanced EMS goes smoothly, without compromising the efficiency or effectiveness of your energy management.

How do you handle any system failures or Tibo EMS outages?2024-05-10T10:55:36+02:00

At Tibo Energy, we make sure your Energy Management System(EMS) is always running smoothly, even when unexpected things happen. Our system, starring Alice, runs in a secure cloud environment. This makes it super reliable, but we know that sometimes things go differently than planned.

Suppose the connection between our cloud and your gateway takes a dip for a while. That is no reason to panic. We have a smart failsafe system. That means the gateway will continue with the last program it received from us until the connection is restored. This keeps everything running locally with you, right within the boundaries you care about. Once the connection is back, Alice updates herself to the latest insights.

How does Tibo EMS contribute to sustainability goals?2024-05-10T10:55:19+02:00

With Tibo EMS, you take a giant step toward your sustainability goals. The smart system, powered by a revolutionary AI algorithm, ensures that your energy use, carbon emissions and energy costs are not only understood but also optimized.

Using real-time data, from your assets to weather forecasts, Tibo EMS continuously optimizes how, when and where you use or generate energy.

The result? You consume less, save more and reduce your carbon footprint. And because our algorithm learns from every situation, your system only gets smarter and more efficient.

By flexibly controlling assets such as solar panels, batteries, and heat pumps, you also actively contribute to balancing the energy grid. This not only reduces the risk of grid congestion, but also supports the transition to a more sustainable energy supply. With Tibo EMS, you make your sustainability ambitions a reality, today and in the future.

What is the learning curve for using Tibo EMS?2024-04-11T16:08:18+02:00

The learning curve for using Tibo EMS is surprisingly low. That’s because we designed the system to be intuitive and easy to use. You don’t have to be an expert in energy management or in AI to get started with Tibo EMS.

At Tibo Energy, we distinguish between direct customers and partners. As a customer, you are the contract owner and use our EMS for your own energy management. Our partners, on the other hand, are companies that implement and manage the Tibo EMS for their own customers. They receive extensive training from us and are always aware of the latest updates and developments.

New partners we provide a comprehensive onboarding session where we walk you through the basic functions of the system. This session is designed to get you up and running quickly, so you can be working with the platform independently within an hour.

Is there room for customization within the Tibo platform?2024-04-11T16:09:15+02:00

We strive to make our platform as accessible and customizable as possible. In addition to the existing opportunities to customize our system to your specific needs, we also offer the option to integrate a proprietary model within our platform. This allows you to make even more specific adjustments that perfectly match your energy management goals.

We also encourage our users to actively contribute to the ongoing development of our platform through our feature request module. Have an idea for a new feature or improvement? Let us know! Through this module you can send your suggestions directly to us. We review each submission carefully and take it into consideration for future updates. In this way, we are working together on an ever better and more user-friendly energy management system, and so you have an influence on our roadmap.

How do I measure the success of Tibo EMS?2024-04-11T16:10:56+02:00

Within the Tibo EMS platform, you get access to a powerful dashboard that provides insight into the energy consumption, energy costs and carbon emissions of your situation, both with and without Alice’s smart control. This allows you to immediately see the impact of our AI-powered optimization on these critical performance indicators (KPIs).

This not only allows you to easily measure the success of Tibo EMS, but also gives you valuable insights to continuously improve your energy management and meet or exceed your sustainability goals.

What does Tibo EMS cost?2024-04-11T16:12:16+02:00

Tibo EMS costs are flexible and customized to your specific situation, so we always offer a customized solution. This depends on several factors such as the number of assets you want to manage, the number of gateways needed for your network and the overall size and complexity of your energy ecosystem. Whether you want to manage a single site or a sizable energy hub, Tibo EMS offers a scalable solution that grows with your needs.

We offer transparent pricing that takes into account your unique configuration, from a “single location EMS” to comprehensive energy hubs. For a detailed quote and to understand how Tibo EMS can optimize and make your specific situation more sustainable, we would like to invite you to a no-obligation consultation.


Who is Alice?2024-04-11T16:16:06+02:00

Alice! That name comes up everywhere with us and you may be wondering, “Who the F is Alice?!” Let’s explain. Alice is the name we gave to our groundbreaking (okay, revolutionary) AI algorithm and she is the heart of our EMS.

It began as an internal code name for our project, but soon Alice became an integral part of our team and almost literally came to life. Alice is smart, adaptable and incredibly efficient at managing and optimizing energy flows, using real-time data such as weather, energy prices and the imbalance market.

Alice allows us to take energy management to the next level, with decisions beyond traditional, ruledbased systems. Alice has helped us innovate our technology and services and is central to our mission to make energy management smarter, more efficient and more sustainable. So when you hear or see “Alice” with us, you know it’s about the AI shaping the future of energy management.

How does Alice make the Tibo EMS different from existing energy management systems?2024-04-11T16:17:18+02:00

What sets Alice apart from existing energy management systems(EMS) is its AI-driven approach. While most systems rely on pre-programmed rules, Alice can make decisions dynamically based on a multitude of variables, such as weather, temperature, energy prices and the imbalance market. This makes Alice not only versatile, but also highly efficient in optimizing energy flows within your energy ecosystem.

Thanks to her grounding in microeconomic principles, Alice is able to find the most cost-effective solutions that fit within the confines of your contract. This significantly improves both the economic and sustainability aspects of energy management. Whether you have a few assets or manage within a complex EnergyHub, Alice seamlessly adapts and provides customized optimizations.

The introduction of Alice into our EMS takes energy management to the next level of intelligence, where data is not only collected and reported, but interpreted to proactively make the best decisions for your unique situation in real-time. That’s what makes Alice so special.

What are the benefits of using AI in energy management?2024-05-10T10:55:05+02:00

Leveraging AI in energy management, as we do with Alice, has multiple benefits that make energy management not only smarter but also more efficient and cost-effective:

  1. Flexibility and adaptability: AI can dynamically adapt to changing conditions, such as fluctuations in weather, energy prices, and user behavior. This ensures that you are always using and generating energy in the most efficient way possible.
  2. Optimizing multiple assets: Even if you work with multiple energy assets, such as solar panels, batteries, charging stations and heat pumps, AI can manage this complexity. By continuously learning from patterns, AI can make the best possible decisions to reduce your carbon footprint and costs.
  3. Cost savings: AI helps predict energy demand and supply, allowing you to use energy when it’s cheaper and store or sell it when prices are higher. This results in direct cost savings.
  4. Sustainability goals: With AI, you can better achieve your sustainability goals by using renewable energy sources more efficiently, reducing your organization’s carbon footprint.
  5. Future-proof: With rapid developments in renewable energy and increasing demand for electricity, it is essential to have a system that can adapt to future challenges. AI provides this flexibility and scalability.

AI is transforming the way we manage energy by providing smart, flexible and cost-effective solutions that not only benefit the environment, but also improve operational efficiency and financial performance.

How does Alice use real-time data to optimize energy management?2024-04-11T16:25:27+02:00

Alice cleverly uses real-time data to optimize the management of energy flows within a building, complex or EnergyHub. This is done in the following ways:

  1. Continuous data flow: Alice continuously collects data from within the building and external sources. This includes information from energy assets such as solar panels, batteries, charging stations and heat pumps, as well as weather data and energy price forecasts.
  2. Analysis and prediction: By analyzing this data, Alice can accurately predict the needs of the building and the availability of renewable energy sources. Using machine learning, Alice is getting better at predicting future patterns and making decisions that ensure an optimal balance between supply and demand.
  3. Dynamic control: Based on these analyses and predictions, Alice controls the energy assets. This ensures that energy is used and stored efficiently, peaks in energy consumption are smoothed out, and cheap and green energy is used as much as possible.
  4. Adaptation to change: Alice responds in real-time to changes in energy production and consumption. For example, if the sun suddenly disappears behind the clouds, Alice adjusts the energy strategy to ensure that the energy needs are still met in the most efficient way.

By continuously learning and adapting, Alice makes it possible to optimize energy management in ways previously unthinkable. This results in reduced carbon emissions, reduced energy costs and improved reliability and sustainability of the power grid.

What are Alice’s specific technical specifications?2024-04-11T16:27:02+02:00

Alice stands out with its advanced technical specifications, designed to take energy management to a new level. Here are the key points:

  1. Based on microeconomic principles: Alice uses a unique algorithm based on microeconomic principles to efficiently match energy supply and demand. This provides a cost-effective balance in energy consumption and production.
  2. AI-based decision making: Unlike traditional, ruledbased systems, Alice makes decisions based on artificial intelligence. This enables it to independently learn and optimize based on a wide range of factors, such as availability of renewable energy sources and current weather forecasts.
  3. Real-time data analysis: Alice continuously integrates and analyzes data from various sources, including energy assets within a building or EnergyHub and external factors such as weather and energy market prices.
  4. Continuous learning through machine learning: With machine learning, Alice is constantly improving her ability to optimize energy flows, becoming increasingly effective at recognizing patterns and making decisions.
  5. Clearbox algorithm: Alice functions as a clearbox, meaning her decisions are transparent and traceable. This offers users insight into how decisions are made.
    Scalability: The system is designed to scale from single assets to complex EnergyHubs with hundreds of assets, making it suitable for a wide range of
  6. Security and privacy: Data security and user privacy are paramount. All data processed by Alice is highly secured and encrypted to protect against unauthorized access.

Because of these technical specifications, Alice offers a revolutionary approach in energy management that clearly differentiates it from existing systems.

What data inputs does Alice need to function effectively?2024-04-11T16:28:30+02:00

Alice is designed to be flexible and effective even with minimal input data. But the more relevant data you make available, the more accurate and efficient Alice can work. Here are the types of data that make Alice function optimally:

  1. Historical consumption data: Information about your past energy consumption helps Alice recognize patterns and better predict future consumption.
  2. Real-time data from energy assets: Data from assets such as PV panels, batteries, heat pumps and electric vehicle charging systems enable Alice to optimize energy flow in real time.
  3. Weather forecasting: By including weather forecasts, Alice can anticipate changes in the production of renewable energy sources such as solar and wind.
  4. Energy pricing: Knowledge of current and future energy prices allows Alice to make cost-saving decisions.
  5. Contract details: Details about your energy contract, such as maximum contracted power, are crucial to enforcing contract terms.
  6. Flexible asset information: Specifications of assets that can be flexibly controlled, including their capacity and response time.

By integrating all this data, Alice can make complex decisions that improve both the efficiency and sustainability of your energy use, while saving costs and contributing to your sustainability goals.

How reliable is Alice in unforeseen situations?2024-04-11T16:42:34+02:00

Alice is extremely reliable, even in unforeseen situations. It is designed to respond smartly to unexpected events, thanks to its ability to constantly learn from new data and scenarios. Alice’s AI algorithm adapts to current conditions and makes decisions that optimize both energy efficiency and cost savings.

If something happens that is not anticipated in the data or algorithm, such as extreme weather conditions or sudden changes in energy production, Alice uses her accumulated knowledge and strategies to deal with the situation. It aims to minimize the impact and return the system to optimal performance as quickly as possible.

We also provided Alice with a failsafe mode. Should a situation arise where Alice cannot deliver the expected results, the system reverts to preset ground rules that ensure stability until the problem is resolved.

Moreover, we encourage users to actively participate in the management of their energy ecosystem. By using the energy dashboard, you can control how Alice responds to specific scenarios, giving you complete control over your energy management.

How can we ensure that our team has confidence in the decisions made by AI and Alice?2024-04-11T16:43:06+02:00

We build your team’s trust in the decisions Alice makes through transparency, education and commitment. Alice is not just a black box; we make sure you have insight into how and why she makes certain decisions.

Alice works on the basis of clear algorithms that explain how decisions are made. We share with you how Alice takes into account various variables and how that leads to certain actions. Your team can simulate scenarios themselves and see how Alice reacts. This gives you immediate feedback on her decisions and helps refine your own strategies.

We encourage you to provide feedback on Alice’s performance. This feedback helps to further develop and refine the algorithm, helping to tailor it to your specific needs.

What are the limitations of Alice?2024-04-11T16:44:16+02:00

Alice is designed to break the boundaries of traditional energy management. In Alice’s world, there are no “limitations” as we know them. Here’s why:

  1. Adaptability: Alice is constantly learning and evolving, which allows her to always respond optimally to changing circumstances. This adaptive capability allows it to implement the most efficient energy strategy for any scenario.
  2. Advanced Integration: The latest technologies allow Alice to integrate seamlessly with a wide range of energy assets and infrastructures, regardless of complexity or type.
  3. Proactive optimization: Through real-time data analysis and predictive modeling, Alice can not only manage but also optimize energy flows well before challenges arise.
  4. Flexibility and scalability: Whether a small business or an extensive energy hub, Alice scales and adapts effortlessly to meet specific energy needs.

In essence, Alice is designed to meet and overcome any energy management challenge. With Alice by your side, you’re not only prepared for the future of energy management, you’re ahead of the curve.

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